Terms and Conditions - Peacock

Terms and Conditions


Peacock Tea & Coffee (Pty) Ltd with registration number 2004/015759/07 and VAT number 4450212974 is incorporated in the Republic of South Africa and trades as Peacock Tea & Coffee.

Use of Site

You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. ‘Deep-linking’, ’embedding’ or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.

Disclaimer of Warranty

The contents of this site are provided “as is” without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement.

The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called “Providers”, assume no responsibility for errors or omissions in these contents.

The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility.

The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

Our Rights

We reserve the right to:
Modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
Change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.

Privacy Policy

We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website.

All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other that which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone.

The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyze trends, and administer the Site.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Third Party Links

In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

Product Availability

Lead-time is dependent on stock availability. Should we have stock available, orders will be dispatched within two working days (excluding weekends and public holidays) of payment validation.

Should a product not be in stock we will advise by email, offering an alternative or refund.

Every effort is made to effect shipment of your order timorously however unforeseen circumstances may cause delays. Should we be faced with such an occurrence Peacock Tea & Coffee will contact you via email and provide a revised shipping schedule.

Delivery Policy

When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase.

If you have any queries please contact us before making any purchase for any service through this website

Pricing Policy

All transactions will be processed in South African Rand (ZAR).

All prices listed on Peacock Tea & Coffee includes VAT, currently charged at 14%. Goods that are exported outside if the borders of the Republic of South Africa do not carry a VAT charge. Goods shipped to addresses within the borders of South Africa are covered by our all risk shipping policy. Shipping charges are calculated using SAPO counter-to-counter service, should you require other forms of shipping, such as courier services, this will be charged for accordingly.
Shipping charges for International orders are quote for using SAPO International Parcel Services; we however are not responsible for any additional charges payable, such as Insurance and local taxes, including local VAT and duties. Should you wish to use other forms of delivery such as International couriers, this can be arranged but will be charged for accordingly.
Peacock Tea & Coffee can not be held responsible for the failure of any carrier to deliver timorously and within their scheduled times.

Payment Options

Payment in South African Rand (ZAR) may be made using one of the following formats:

Credit Cards:
We accept payment using the following credit cards: Visa, Master Card, American Express and Diners Club.
All credit card transactions are processed by Virtual Card Services (see security policy below), no card information is made available to Peacock Tea & Coffee and none are stored on our servers.

Security Policy Virtual Card Services:
Virtual Card Services process all credit card transactions. All credit card transactions are 128 bits Secure Socket Layers (SSL) encrypted. The company registration documents and the site’s registered domain name are checked and verified by Thawte, ensuring the cardholder and merchant that nobody can impersonate VCS to obtain confidential information.
Virtual Card Services is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. Virtual Card Services Internet servers are protected by firewalls and intrusion detection systems.
The Merchant does not have access to credit details.
Virtual Card Services continually reviews and enhances its security in line with technological changes.
EFT (Electronic Fund Transfer)
One of the most widely used ways of sending money online. Once you have added enough items to your shopping cart, proceed to “Checkout” and follow the order processing instructions. Select the option to pay via EFT. You will then have to load Peacock Tea & Coffee as a beneficiary on your internet banking and use the unique order number in the reference line for your payment, and select bank to notify beneficiary of transfer. This should ensure speedy processing and delivery of your selected products.

Banking Details:
Bank: First National Bank
Branch No.: 250655
Account Name: Peacock Tea & Coffee (Pty) Ltd.
Account No.: 62670598162
Account Type: Business Cheque

Direct Deposit:
Made at a bank – into our bank account. Please fax the deposit slip to (021) 762 5069 quoting your unique order number. Please note that should you deposit a cheque a fourteen working day clearance period will be applied before shipment.

Banking Details:
Bank: First National Bank
Branch No.: 250655
Account Name: Peacock Tea & Coffee (Pty) Ltd.
Account No.: 62670598162
Account Type: Business Cheque

Please note: that in the event of any monetary refund this amount will be South African Rands (ZAR), irrespective of any currency fluctuations since the original payment. Any refund will be made using the same format as the original payment.

Order Processing

Order processing will not begin until we receive a confirmed order and full payment.

Returns Policy

Should you for any reason wish to cancel your purchase you will be liable for a 15% handling fee. You must advise us by email of your cancellation within 48 hours of receipt and the person who made the original purchase must sign any such cancellation. The goods must be returned to us undamaged in the original packaging within 14 calendar days.

Please note that a refund will only be made once the goods have been received back by us, undamaged. You are responsible for the cost of the return, and it is in your own interest to ensure that parcels are insured and that you use a courier that offer a tracking service. Peacock Tea & Coffee will not be held responsible for the non-receipt of returned goods.

Damaged Goods

In the unlikely event that any goods are delivered damaged you must advise us within 48 hours of receipt, by email. Peacock reserve the right to either replace the damaged goods or if this is not possible to refund the purchase price.


A Manufactures Guarantee that various depending on the Manufacturer covers all electrical goods sold by Peacock Tea & Coffee as stated on the web site and\or manufacturers manual. Should any electrical product fail within the guarantee period you are required to notify us immediately by email stating purchases date, unique order number and a brief description of the failure. It is the responsibility of the customer to return the product at the customers expense and risk to Peacock Tea & Coffee who will facilitate the repair, or replacement should repair not be possible, and ship the product back to the customer bearing all cost and risk. Peacock Tea & Coffee is not obliged to repair products out of guarantee or have been damaged, however, in seeking to give our customer’s the best possible service will assist the customer in having the product repaired.
In the unlikely event of an ‘out of the box’ failure Peacock Tea & Coffee must be notified within 48 hours of receipt. Peacock will arrange for the return of the product and a replacement at Peacock’s expense.


Peacock Tea & Coffee have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).


The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.

Updating of these Terms and Conditions

We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.


I understand that all the designs and trademarks are registered to Peacock Tea & Coffee and hereby accept the terms and conditions. I undertake not to copy/duplicate the trademarks and designs directly or indirectly in anyway and understand the legal implications thereof. Should I be found to be in violation of this agreement I understand that I will be held liable for all legal costs incurred by Peacock Tea & Coffee for any civil action or any legal action deemed necessary against me.

ECT Compliance

The ECT Act states that when we offer goods or services by way of electronic transactions the following must be made available:
Full name: Peacock Tea & Coffee (Pty) Ltd.
Main Business: Coffee roasters, tea blenders, coffee and tea wholesalers, suppliers of related products, such as crockery, coffee and tea making accessories.

Address for the receipt of legal services: Crete Road, Wetton 7764, Cape Town.
Contact number: Tel (021) 762 5067, Fax (021) 762 5069.
Office bearers: M R Fisher
Webmaster: headoffice@peacock.co.za
Website: Peacockteaandcoffee.co.za
Official email address mailto: headoffice@peacock.co.za